CUSTOMER SERVICE

Click the “Order Status” link on the bottom of each page to check the satus of your orders.

Please contact us via email as soon as possible, online@mybeautyexchange.com.

Click the “Order Status” link on the bottom of each page to check the satus of your orders.

Click the “Order Status” link on the bottom of each page to check the satus of your orders. Be sure that all of the parcel tracking numbers are not still in transit, check with the shipper to confirm these packages have been delivered. We would suggest checking your order information to assure the correct address was entered. With that being said , if your packages say “delivered”, email us at sales@mybeautyexchange.com and we will be able to do an investigation on your behalf. Unfortunately , we are not responisble for any results if the tracking says DELIVERED. But, we will do everything we can to assist you in recovery of your package.

If you have missing items in your shipment please contact us at sales@mybeautyexchange.com. Most likely , a mistake was made by our warehouse team during the shipping process. Either a refund will be given or was already processed after the fact if there was an inventory issue.

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product. The customer service representative will give you instructions on proceeding with the incorrect item.

Please view our Return Policy for more information.

Please see each individual item page for information on the availability of each item. You will recive a confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Orders are packed Monday-Saturday.

We apologize that you are experiencing an issue with any duplicate charges to your credit card. With that being said, your card wasn’t charged more than once from us. Your previous attempts at an order were DECLINED because of an AVS mismatch. So, those payments are still considered authorized transactions that were taken out of your bank; however, they will be returning to your bank account within a few business days.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Please click here for our company contact information.

Please create an account by clicking the My Account link at the top right hand side of our site. During sign-up we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Beauty Exchange offers VISA, MASTERCARD & PayPal as acceptable payment methods.