CUSTOMER SERVICE

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TERMS OF USE

PRIVACY POLICY

FREQUENTLY ASKED

RETURN / EXCHANGE

PAYMENT INFORMATION

If you are not completely satisfied with your purchase,mybeautyexchange.com is pleased to offer the highest standard of customer service and return your purchase. We will gladly process all returns within 14 days of the delivery date.

CALL US
CUSTOMER SERVICE HOURS : MON - FRI 10AM - 6PM SAT-SUN CLOSED
TOLL FREE NUMBER : 1-800-BXBABES ( 1-800-292-2237 )

ADDRESS

6359 W Colonial Dr. Orlando FL 32818
Pick Up Orders are available for pickup MON - SAT 10am - 6pm EST / Sun CLOSED

EMAIL US

info@mybeautyexchange.com

• Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, undamaged, uncut, and unworn.
• If you need to return an order for any reason please contact the customer service email! No request in regard to orders and returns will be discussed through any other method of communication. (social media, text, etc) We will review the request within 1-2 business days and give you an authorized return number and label. After your return is received it will take 3 to 10 business days to inspect the return and issue the proper credits.
• Customers are responsible for the additional costs including shipping for the return.
• If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
• Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s). If for any reason the return is due to shipping error, you will not be charged.
• If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.
• Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise, the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
• Any claims for damaged, defected, wrong, or missing items must be submitted within 14 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted.
• Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.
• International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc).

Refused Package / Undeliverable as Addressed (Return To Sender)

• If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
• Unwilling or unable to pay for shipping, package will be treated as a regular return. A 30% restocking fee will be applied and shipping cost are not refundable.

Ineligible Items for return

• Clearance items, Special Sale items, Promotional items, Special Order items. • All Fashion Jewelries and Cosmetics are Final Sale.
• Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.
 All beauty supply items, (chemicals, shampoos, glues, dyes, etc)